Compliments concerns or complaints

We welcome your views, so let us know what we do well and what we can do better. We take what you tell us seriously and regularly report on our compliments and complaints to Kisharon Langdon’s Trustee Board. Your feedback will help us to improve and to meet the high standards we strive to attain.

We welcome your views, so let us know what we do well and what we can do better. We take what you tell us seriously and regularly report on our compliments and complaints to Kisharon Langdon's Trustee Board. Your feedback will help us to improve and to meet the high standards we strive to attain.

Pay a compliment

We love hearing when we've made a positive difference. If a member of our team has gone above and beyond, or if you'd like to share a positive experience, please let us know using the form below.

Raise a concern

If something hasn't gone quite right, we'd like to know so we can put it right. Please use the form below to tell us about your experience. We will take your concern seriously and aim to respond as quickly as possible.

Make a complaint

We take all complaints seriously. If you are unhappy with any aspect of our services, please complete the form below or write to us. Our complaints process is as follows:

We will acknowledge receipt of your complaint within 7 working days.
We will provide a full written response within 28 working days.
If we need more time to investigate, we will let you know and keep you updated.
Your complaint will be investigated by a senior member of staff who was not involved in the matter being complained about.
If you are not satisfied with our response, you may request that your complaint is reviewed by a Director.
All complaints are logged and reviewed to help us improve our services.

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For information on how we store and use data, please read our privacy notice

Help from an independent body

Regulated services

Kisharon Langdon's Supported Living service is regulated
by the Care Quality Commission (CQC). Even though CQC do
not usually investigate individual complaints they would
like to hear about your experience.

Care Quality Commission

Citygate, Gallowgate
Newcastle upon Tyne, NE1 4PA

03000 616 161

www.cqc.org.uk

The Local Government Ombudsman can investigate
complaints from anyone using a regulated service such as home
care, care homes or independent living. You can contact the Local
Government Ombudsman at any time during the investigation
process or if you are dissatisfied with the outcome. We will cooperate
fully with the Ombudsman during any investigation and comply
with the resulting decision.

The Local Government Ombudsman

PO Box 4771
Coventry, CV4 0EH

03000 610614

www.lgo.org.uk

Fundraising

Kisharon Langdon is a member of the Institute of Fundraising (IoF)
and the Fundraising Regulator.

The Institute of Fundraising's Codes of Practice can be found at www.institute-of-fundraising.org.uk and the Fundraising Regulator's at www.fundraisingregulator.org.uk

If you have a fundraising complaint you can telephone or write to the Fundraising Regulator (0300 999 3407) or complete and return the
attached form.

If you are not satisfied with the outcome of the investigation into your fundraising complaint, you can contact the Fundraising Regulator within
30 days of our response.

Fundraising Regulator

2nd Floor, CAN Mezzanine Building
49–51 East Road
London, N1 6AH

0300 999 3407

If you have received a fundraising communication from us and would prefer not to receive these in the future, please contact us on 020 8951 3942 and we will update our records. Please allow 7 days for such a request to become fully effective.